MIDS’ emphasis on customer service sets us apart from our competitors. We deliver custom-built options that adhere to current standards, while continually innovating to provide the technologies and advanced product offerings that will meet future needs. MIDS’ growth in the DL/ID market is powered by our ability to provide unparalleled customer service and value, while offering a wide array of features and highly-flexible solutions that can be amended as needed over the length of our engagement with our customers.
In November 2013, the District of Columbia Department of Motor Vehicles introduced a new credential with a new design, enhanced security features and a central issuance process. We were incredibly lucky to work with one of the best companies in the business… Marquis ID Systems (MIDS). From contract award to implementation to current operational needs, MIDS has worked side-by-side with our operational and IT staff to ensure our card design was superior, our selected security features were state-of-the-art and our process was streamlined. They listened intently to our requirements, made recommendations for card design, resolved any issues and far exceeded our expectations. It has been a pleasure working with them because they dedicated senior staff and personally addressed all issues.
Marquis ID System provides truly exceptional customer service. The products are of high quality and they work with us to meet our State standards. When we need technical assistance, it is very reassuring to know we can pick up the phone and talk to someone and get the answers we need. I would highly recommend Marquis ID.
Since June 2014, MIDS’ application software and card production services have made a crucial contribution to the ongoing success of Alaska DMV’s central issuance of driver licenses and state ID cards. MIDS’ card production services are reliable and efficient, backed up by a very professional, expert, and responsive software development team who are always willing to support our evolving business needs.