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mids@gemalto.com
p. 260.497.6437
f. 260.818.2027

The MIDS core offer is centered upon three key elements: the information capture systems and process, the back-end or browser-based interface, and the credential production and issuance. In each of these three areas, MIDS is dedicated to providing uncompromised service and support of a technically superior solution leading to a higher level of client satisfaction.

Capture Solution

Our credential information capture solution is a comprehensive and fully customizable offering that includes photo, signature, document, and fingerprint capture.

The MIDS image capture workstation (ICW) is extremely simple, but powerful. We create streamlined equipment and processes for your CSR workstation based upon the specific needs required for each jurisdiction. Our ICW includes all equipment necessary to effectively and efficiently capture citizen information, which operates seamlessly with our back-end processing system.

» Integrates all equipment for easy desktop implementation

MIDS provides, installs, and supports all equipment including monitors, document verification, scanners, laser printers, signature pad, cameras, backdrop, fingerprint capture, etc. This equipment is completely customizable and will be tailored to meet the exact specifications appropriate for each issuing entity. This comprehensive package creates a stable, user-friendly platform that will help to streamline your information capture process.

» Enables quick setup and smooth operation with all required software

The applications and drivers for all devices/equipment are installed on the local CSR workstation during the initial solution implementation. Our easy-to-use software relies on a “one screen approach” which allows an operator to view and process all applicant information within a single screen. All software is optimized for light installation and requires only a small amount of space and operating capacity.

» Incorporates the latest technology for superior performance

Our Auto Photo Enhancement feature eliminates the need for operator intervention during the photo capture process. The MIDS custom photo finder/fixer technology automatically detects, enhances, and crops the applicant photo ensuring consistent and reliable results. Our signature capture device uses superior smoothing and enhancing technology to produce high-quality signatures the first time, every time. These key distinguishing features are just a few of the ways in which our technology provides a better, more consistent operator and citizen experience.

» Backed by our unparalleled client satisfaction and support

Even the simplest of software implementations requires both onsite training and remote support. Rest assured that customer satisfaction is of utmost importance to the MIDS team. We stand behind our solutions and will ensure your implementation happens smoothly and within the timeline that you need. MIDS’ involvement in your modernization process doesn’t end with the signing of a contract. We will be there every step of the way to guide you and support you, before, during, and after.

Manufacturing and Issuance

Whether a jurisdiction wants to issue their credentials over-the-counter (OTC), centrally issue via one of our North American issuance centers, or centrally issue from one of their facilities, MIDS provides the card design services, card production capabilities and the required software and hardware necessary to personalize and issue credentials.

MIDS believes that in order to have a truly secure program, every aspect of the supply chain has to be treated securely. We start our process by manufacturing credentials in the most secure facilities in the industry, with more security certifications than any other company. Each of our certifications hold us to standards that ensure full traceability of each and every card from manufacturing through issuance. These certifications not only cover the physical security but also address logical security to ensure that the data we receive from our customers is properly protected and fire-walled from outside access. Our customers are confident in our comprehensive approach, stringent processes, and secure environments.

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